Outside In: A Review and Summary of the Book by Harley Manning
Discover 'Outside In,' a practical guide by Harley Manning on leveraging technology for customer-centricity, rich with case studies and insights for sustainable business growth.
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Contact Center Management on Fast Forward: A Review and Summary of the Book by Brad Cleveland
Discover 'Contact Center Management on Fast Forward,' a guide by Brad Cleveland on leveraging technology for superior customer service, with practical insights and real-world examples.
High-Velocity Edge: A Review and Summary of the Book by Steven J. Spear
Discover the compelling insights of 'High-Velocity Edge' by Steven J. Spear, blending theory and practice to enhance market leadership and operational strategies through innovation.